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First, let me say, i'm very tired. juggling many things at once and working 12-14-hrs a day or more, 7 days a week usually. I was trying to figure out why i was quote a price and nothing on the invoices indicated thats what we were paying.
A few days from the month before were pro-rated and we have several accounts as well and they got mixed together with personal/business. - That confused me. I was already kinda pissy in their defense.
But - I got increasingly interested in this idea that a company would just put something under "taxes" on the invoice that amounts to almost 7% of all bills and
1) have no clue what it means
and
2) act like its completely normal
After researching what it was, all I could see was that it was part of a government program related to voice communications. I couldn't find any connection to hosting
Anyway, i was more just looking to clarify that it had nothing to do with hosting or VOIP as its related to hosting or something else.
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Me (12:53 PM): and additionally to 379.00 - there is 35,87 in taxes and the true cost is not 379.00 - its 414,87 or something
Hosting Sales Rep(12:54 PM): 405.47
Hosting Sales Rep(12:54 PM): fusf fee
Me (12:56 PM): what is the fee?
Me (12:57 PM): so its actually not 379.00 - its 441.00?
Hosting Sales Rep(1:03 PM): it is 405.47
Hosting Sales Rep(1:03 PM): federal universal service fee
Me (1:05 PM): ah.. i see it all now. ok. what is that? FUSF?
Hosting Sales Rep(1:05 PM): federal universal service fee
Me (1:06 PM): i get that .. i can read. i've never in my 39 years on the planet heard someone say "federal universal service fee"
Me (1:06 PM): is that your fee?
Me (1:06 PM): a government tax?
Me (1:06 PM): its called a tax on the invoice
Me (1:06 PM): you call it a fee
Hosting Sales Rep(1:06 PM): system does not differentiate
Hosting Sales Rep(1:06 PM): standard on all accounts
Me (1:07 PM): is it your fee? or is it a tax?
Hosting Sales Rep(1:07 PM): not really sure
Hosting Sales Rep(1:07 PM): hadn't heard of it before either
Hosting Sales Rep(1:07 PM): and I don't handle the taxes
Me (1:08 PM): as far as we know. 26.00 was randomly added to the invoice for an unknown reason?
Me (1:08 PM): i'm just curious. i was quoted a price for 379.00 , so i'm trying to understand all this and understand why invoices don't bill for 379.00
Hosting Sales Rep(1:09 PM): i will request removal
Me (1:10 PM): thanks.
Hosting Sales Rep(1:10 PM): credit of 62.34 issued for both accounts
Hosting Sales Rep(1:10 PM): anything else?
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