Quote:
Originally Posted by rowan
The camera is coming up to 5 years old so the manufacturer warranty expired some time ago... I've heard stories of premature shutter failures being replaced out of warranty before but Canon have now gone hardball and refuse to do it, saying that it's a mechanical device, the specified figures are average, blah blah blah.
I do photography as a hobby, and I look after my camera, so it's a bit of a surprise to see my shutter fail 25% into its rated life.
I'm more pissed at the price discrepancy between what it cost in AU and what it costs in the USA. It's a monopoly AFAIK, there's no aftermarket shutters available, so they can charge what they want.
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I don't know if you can do this, but I signed up for the Canon Professional Services and you get much better treatment. Here is the criteria. If you can qualify it is so worth it.
CREDENTIALS: Eligibility for CPS requires that sufficient evidence to substantiate your professional status be submitted. Please use the following guidelines:
I. WORKING PRESS:
? Three tear sheets of work published within the past year.
? A copy of current press credentials.
? A letter on letterhead from editor or bureau chief stating your staff or contract position.
II. FREELANCE:
Canon understands that this is a broad category encompassing many different fields of photography. Therefore, please provide us with any four of the items listed below that best illustrates your particular field of photography as proof of eligibility for CPS.
? Three tear sheets of work published within the past year.
? A copy of current press credentials.
? A letter on letterhead from editor or bureau chief stating your staff or contract position.
? Samples of studio letterhead, promo cards, brochures, price lists, etc.
? Three samples of recent work.
? Two letters from clients stating they have used your photographic services within the past year.
? Two copies of P.O.s, invoices, etc. from clients within the past year.
? Copies of current membership cards from professional photo organizations (ASMP, APP., APNY, etc.).
III. COMMERCIAL / STUDIO:
? Samples of studio letterhead, promo cards, brochures, price lists, etc.
? Three samples of recent work.
? Two letters from clients stating they have used your photographic services within the past year.
? Copies of current membership cards from professional photo organizations (ASMP, APP., APNY, etc.).
IV. GOVERNMENT I EDUCATION:
? Letter from supervisor / department head stating your position on staff and the type of photographic work done.
? Copy of agency / company ID card.
? Three samples of current work.
? Copies of current membership cards from photo organizations (ASMP, NPPA, PPA, etc.).
V. MISCELLANEOUS:
? Please send as many credentials as possible to verify your professional standing and a letter stating the kind of photography done.