Originally Posted by Techie Media

Neither, we have some customers that pay for our backup service and he was not one of those people. However we do a backup of all our virtual accounts for free so when he asked if there was a backup Wayne looked up his account on our master backup list and he was not on it. He did not realize that his account was a virtual not a dedicated so in fact there was a backup. So in the end all the Love is flowing again and this was all just a big fubar, (not you JFK)..