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Originally Posted by luv$
Jim and I spoke on the phone and while we have agreed to disagree on who is at fault here - I wanted to make a thread exposing the details. The bottom line is we are both very busy people and have both overlooked important things that would have made this whole event a non-issue.
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"agreed to disagree"
ya after you spend an entire day bashing his business and he doesnt want to waste anymore time on you.
"very busy people" to busy to transfer over a $14.95 virtual account that was so important to you?
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Originally Posted by luv$
[B]Mistakes were made on both of our ends,
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mistakes were made on both ends? lets point out the obvious:
- you had a week to transfer your files you chose not to
- both your phone numbers on the account were disconnected
- after talking on the phone with him you call him an asshole and tell him and his staff to "fuck off"
- they end up having your stuff on backup and help you out
but wait again "istakes were made on both of our ends"
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Originally Posted by luv$
and TechieMedia has had a solid history of quality service which many will attest to. I want to be clear that in my 7 years with them I have had little to no issues and this is the only real issue from my perspective.
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if they are so solid why start a huge thread bashing their entire business over a $14.95 virtual account. that sure puts things into perspective about what type of person you are for the rest of us. so soon as things dont go your way a little bit you throw 7 quality years out of the window.
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Originally Posted by luv$
The point of this post is to provide some clarity so everyone understands TechieMedia is not swear-worthy as I made them out to be in my initial thread.
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clairty in calling him an asshole
clarity in telling him and his staff to fuck off
clarity in providing bad publicity for his company after YOUR obvious mistakes
clarity in having the thread removed because it made you look pathetic
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Originally Posted by luv$
I made a HUGE mistake in overlooking this response and I ADMIT if I had seen this it would have changed things entirely. I MADE THE MISTAKE here of overlooking this. I didn't see this until it was pointed out to me today.
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so your phone numbers are disconnected with them
you overlook support tickets from them
o and now "it would change things entirely"
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Originally Posted by luv$
As we do, things came up, I got busy and put the move on the backburner. I 100% did not think I was on a timeline with Techiemedia and that my first support ticket letting them know I did not want the account closed until everything was moved to Mojo was good enough.
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so companies should manage their business on your time when you decide to "put the move on the backburner"
o so it should be on your timeline.
$14.95 virtual account sure sounded important in that thread. you spent a day on it. if it was so important again how did "the move get put in the backburner"
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Originally Posted by luv$
Jim states that they called two different phone numbers on my file. Of course they wouldn't work - I just moved to a new state. But I'm not that hard to find, and he has my email address and (I thought) ICQ. It is my opinion that they should have tried harder to confirm I was ready to go
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o so it's their fault you moved states and dont keep your phone number up to date? o so they should have your ICQ number on file even though you admittedly "overlooked" things. it is their job to keep track of you even though your number is disconnected?
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Originally Posted by luv$
So, to summarize:
1.) Wayne could have been a shit-ton more helpful in communicating things to me, the customer.
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yep THEY should be more communicative even though you addmitedly overlooked a support ticket and your phone numbers are disconnected.
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Originally Posted by luv$
2.) I should have looked at every single support reply from TechieMedia, and I would have seen where they gave me a timeline.
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no really? they are just supposed to host you for free?
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Originally Posted by luv$
3.) They could have tried other avenues of contacting me when they realized my phone number was an old one.
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yep because they are the FBI and it is their job to track you down
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Originally Posted by luv$
4.) I could have contacted them and let them know I had this on the backburner instead of assuming my initial support request was enough.
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wait? backburner? i thought it was so important that you made a thread bashing his business and staff? but hey "it was on the backburner"
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Originally Posted by luv$
5.) Finally, I really should have picked up the phone today and called Jim and looked at Wayne as someone who is just being rude and trying to get a rise out of me by telling me everything was gone.
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you pick up the phone? why should YOU pick up the phone?
i mean your $14.95 virtual account should involve support from them such as investigative tracking tactics and or selling their soul to you.
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Originally Posted by luv$
I feel like we both screwed up and I apologize to TechieMedia and Jim for my side of mistakes. I don't care if they apologize or not. How the community perceives them means much, much more than how the community perceives me.
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how we perceive you? well it is kind of obvious you are just an amazing client and easy to do business with.
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Originally Posted by luv$
I drug GFY into this and so GFY deserves the complete details, I know this was kind of a book but important for the integrity of the situation.
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and now you mention integrity after bashing and swearing at his staff. man you just have tons of "integrity"
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CLIFF NOTES:
- doesnt keep his phone numbers up to date and makes it sound like it was YOUR FAULT when you cant get ahold of him
- goes on a tirade even after you give him a week to do the backup
- goes basaltic over a $14.95 virtual account which he pretends to care so much about even though he had over a week to transfer files
- slams you on GFY and calls you an asshole after a phone conversation
- tells you and your staff to "fuck off"
- has thread removed when he starts to look bad
