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Old 02-04-2010, 11:27 PM  
Iron Fist
Too lazy to set a custom title
 
Join Date: Dec 2006
Posts: 23,400
I kid you not...

When I worked for Comcast tech support, this lady phones me up and asks me to turn off the internet because her daughter has locked herself in her room and taken the modem and the computer hostage, and she honestly did not want to bust down the door just to get to the computer.

So I set her account to walled garden (no access except loopback) and hit the reset button. In the background I could hear her screaming at her mother, she was PISSED. She asked me "that quick? It's off?", and i'm like "Yup.. I click and it's offline... that quick. Call back when you want it restored, i'll put notes on the account explaining the reasons, so you don't need to go through any hassles..."

Not a pretty solution, but it is a solution.
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