Originally Posted by bossku69

I went to book a trip last night and went through Delta because they have a connection through Atlanta instead of Chicago, and I can't risk being late to a meeting I have. Meanwhile, I have a pretty good stack of miles in my account and have a few 100k I can transfer from Amex.

So last night, after spending over an hour and a half on the phone, I confirm with the woman I spoke with that the seats I am buying are upgradeable to first class for 15k miles. No problem, I'm happy and they transfer me to the "upgrade" department, but they are closed and reopen this morning.

Today I call and Ive been on hold for about 30-45 minutes waiting to get the upgrade and now this bitch tells me "sorry sir, your tickets are not in the proper fair class." EVEN tho I confirmed with someone last night they were fine. So she says for $150 they can change the fair class and upgrade the seats, so before I say "ok" she transfers me to someone to check the upgrade and this woman now says "no, it has to be a Q class to upgrade."

I get transferred back and the same lady goes "oh sorry, we do make mistakes." REALLY WHORE? you would of just cost me $300 for your mistake

How can an airline not have their shit together and who the fuck cares about what class it is. ive never had so many problems with one shitty airline before in my life with basic shit. then they close out almost all the seats for "premium" which makes only middle seats available.