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Their original response said that this only affected 10 to 15% of their client base.
Is there anyone here still successfully processing with GTBill? They say 10 to 15% affected, but it seems like 100% of the clients popping up in this thread are affected.
I ask because one way to 'minimize' a major problem is to make it 'appear' like it only affects a small percentage of customers.
As we've seen in this thread, there is some major money being lost and the people that are losing it are complaining of little to no response from the processor.
Doesn't crisis management 101 teach us to bend over backwards to help clients so that they stick around when the crisis ends? Is it far fetched to assume that the lack of client service provided by the processor may be an indication that there is nothing to save?
Anyone know if the handling of this is similar to how things were handled when that gambling processing company that was tied to the principals of GTBill went down?
I have a sneaking suspicion that even GTBill employees are being kept in the dark right now (which would be quite unfortunate if true). I arrived at that because on another board a client said that if you call every department in the company you get a different answer as to whats going on.
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