Quote:
Originally Posted by mkx
Have a mainstream company with 3 people who answer emails. One main guy does it from 9-5 and then me and my partner do it after hours when necessary. We need to make a better system where we avoid replying to the same email twice. Usually when I reply I will just cc it so that it's known I replied but that's all done manually. Anyone know of a good email management solution for a small business? Might also look into programming a custom solution.
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A simple ticket system like RT can do the trick, or take a look at ZohoCRM which is similar to Salesforce and maybe even free for 3 or less users.
This is one of the most common biz needs in the world. No need to hack something custom.