Quote:
Originally Posted by Anonymous_Coward
we should make a list of all the people who assumed ccbill was frauding you or insinuating fraud with even the thought of it
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Because many people don't read full posts or threads, and may misconstrue my original post because of your reply, I wanted to make sure it was clear my post was about CCBill **NOT** engaging in fraud. A least in my case. I make no assumptions about others.
There are MANY things I'd like CCBill to change - like a way to report a fraudulent transaction and mark it as blacklisted to prevent a re-signup on my site. (As it is, Jon or one of the others in the Fraud dept has to manually process the e-mail reporting the problem, and if you try to void the transaction before it batch processed - voids are always better than refunds - it's possible for the fraudster to just sign up again. Client Support apparently cannot do this.)
I'd also like a way to tag transactions with notes. Once a customer cancels you can't then go in and terminate the account because of (for example) password sharing. The option to do that is gone once the subscription goes into inactive mode - a serious shortcoming, IMO.
All this to note I'm not a CCBill cheerleader, and I see a lot of areas for improvement, but fraud isn't something I see them engaging in. In fact, just the opposite. I seem them as a company with a great deal of integrity. Their software lets them down sometimes, no more than that.