Quote:
Originally Posted by spooky181
It's not the whole industry, why do my sites that use Verotel make sales non stop 24 hrs a day all year long, yet my CCBill sales are almost non existent??
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The biggest issue in all of this is the lack of transparency for the end users of any of the billing companies. No one is ever going to tell you about the scrub algorithm, whether or not there is temporal scrubbing or even what the global probability of a rebill is across their system. You can never find out which banks they are using so you can research policy there. All of this stuff is deeply proprietary.
So the big downside to all of this is that you cannot plan your business effectively. You never know how a processor performs until you are sending them volume, and by then if it isn't what you had expected you are in deep trouble. I would like to see a little more leeway put into making expected numbers happen. For example if I have a rebill probability of .55 at processor x, I want to know why that isn't happening at processor y and how it can be fixed. It shouldn't just be a black box that traffic goes into.
Anyway, that's my issue. It's not necessarily a CCBill issue but I think it is a large part of what people are complaining about here.