Quote:
Originally Posted by SwirlsGirl
Hey VGeorge I am sure CCBILL appreciates you putting this to rest for them but you completely missed the point.
If my scrub settings were adjusted for trends,charge backs,refunds,suspicious activity, or any legitimate reason in the first place...then why would they return my account to normal status in one phone call.
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Of course I didn't miss it, but I figured the solution was obvious: just ASK them.
And please, no BS about not responding here. No processor in its right mind is going to reveal in public their security policies. Your account is between you and them.
Your account may have been under review because of some patterns their system picked up. Who knows. Since they are working for you, you have the right to ask them questions so you know where your money is going. They may not be willing to reveal the exact metrics they use, but I've never found them to not tell be upfront about an issue.
It could turn out your scrub was set high because of a glitch. Theirs is an almost completely automated system, and like I said in my first post in the thread, it's imperfect and has bugs. While they process for you, each of us has a responsibility to monitor our accounts.
No self-respecting business just "goes along" with what a vendor or bank says.