Quote:
Originally Posted by spooky181
I have not had one sale to Extremehole.com for over 1 month NOT ONE!!!! and I used to get 15 sales per day for those three sites....
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I think it matters what form activity you're getting, not just that you aren't getting sales.
First to do - if you haven't already - is get subscription confirmation and denial e-mails sent to you. The denial e-mails will indicate why a transaction was not approved. If you have a question regarding what a denial explanation means, ask them. There's really only about 5-6 that regularly come up anyway.
Log into your admin and send yourself a test signup. Their help explains how to do it. This checks that your form is correctly set up - and in fact that that subaccount is still active.
It seems to me that if you don't get even denial emails but people are hitting your forms then they're just not deciding to buy, or there is something wrong with your subaccount. Even if CCBill scrubs a customer out you'll get an email about it.
I'm no CCBill expert, but if I had no sales for even one day I'd be on the phone with them asking why. I'd ask them to do a system check, independently verify my forms, and look at my banking rules. I'm not in this for the fun of it, and I expect them to earn their 15%. (And so far I've never had them decline to help me, so I'm fine for now.)