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Corvette, you can't have this many ppl saying something is wrong and pull the old tech support routiune saying it is not our fault, hit us up and we will look into it, there are to many ppl saying something is wrong!
CCbills system was built many many years ago, yes, it is an ever changing structure, but that brings a few questions to mind.
Was it ever meant to accommodate the volume of processing it does, the number of affiliate transaction it handles daily, the number of sites it manages? No. No one could have ever imagined that CCBill would become as big as it has.
Which brings us too what happens when you change something to accommodate an ever growing "population" that the system was never developed for in the first place? Well, it is just like an old computer, there are bits and pieces left behind that muck up the system, slow it down, make things go wrong and in the end make the system unusable. In my opinion that is where CCBill is at. The best programmers in the world can't keep that from happening, just ask Microsoft. Why do you think they keep coming up with new OS's?
Your going to site scalable here, but I'm sorry nothing is scalable to this size, the size that CCbill has become.
Now I understand that was probably the purpose (partially anyways) of CCBills new WMS but it failed miserably. A system can only be reworked so many times before it is time to scrap it and start from square one. It just isn't possible to make a system that was never designed for the amount of owners, affiliates and consumers that CCBill has scalable and not have issues. Issues are going to show up and in my opinion they are starting to now.
But honestly how many times can you say "we keep a close eye on our entire account" or "I'll do test with my own personal card" before you or someone at CCBill realizes that you are spending all your time tracking down the same issue?
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