Quote:
Originally Posted by mmcfadden
What would you classify this as?...
You are receiving this email to let you know that xxx xxxxx attempted to
subscribe to account 935699-0000 and was declined due to We are unable to process
your transaction at this time. Please try again at a later time..
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First off, I'd classify it as a pain in the ass. I hate it when that happens. You can only hope the surfer will indeed come back and try again. (In my experience they often do, and usually it's okay.)
Second, I also have a mainstream business where I take credit cards. I have a telephone terminal for manually processing the cards. I'd say 1 in 5 or so times the call doesn't go through. The computer just doesn't pick up. About 1 in 10 I'll get other responses, like "unable to reach host" or "Service busy," or a bunch of other things.
(Note that my merchant account is not processed through CCBill. I use an outfit called Elavon, used to be Nova.)
When a processor authorizes a credit card there are a lot of organizations involved, including the cardholder's bank. If any one of these outfitrs is temporarily unavailable then the charge won't go through. I have the benefit of trying again in 10-15 minutes, but CCBill does not.
Either that or it's the effects of Nibiru, which is coming in 2012. So you really only have to keep your Web site going until then. Prepare a sacrifice to Marduk. It might help.