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There's a free widget out thewre somewhere that will connect your site viewers to your AIM for live chats. I have no clue what it was called, but an old online acquaintence used to run it on some of his pages. i rmemeber him showing it to me like a year ago or more. pretty sure it was free.
I know this doesn't really answer your question, but maybe if you Google for "AIM website chat script" or something it might turn up something.
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