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VGeorgie · 03-14-2010, 02:17 PM

My experience with it is this:

* CCBill fails to remove about 3-5% of the usernames. Over time it adds up.

* I call it a BUG, even if CCBill is correct in saying it's our responsibility to ensure accuracy of the data on our servers. I'm fairly certain it's an issue on their end, not in my server, because I have uptime monitors up the wazoo for my server and it's seldom down. I check the Apache error logs daily and the scripts are running fine. In any case, their system should do more retries to delete the username. Their error.log notes when it can't.

* The stuck usernames seem to come in groups. I had a lot right after Christmas and New Years.

* For my membership, anyway, maybe 1/5 or 1/4 realize they can still access, and continue to log on. I can check because I use Strongbox which gives you a history of their logins.

* Some of my members actually do resubscribe later. I think a lot of people sign up for a month, leave, and come back a few months later to snag the updates. So it's worthwhile to ensure canceled members are removed, as it could mean a re-subscription down the road.

* I recorded a simple Word macro that compares the Active Member list that CCBill maintains and my htpasswd file. Takes just a few seconds to catch all the stragglers. You could do the same, or write a little PHP or Perl script or something that does it.

03-14-2010, 02:17 PM
VGeorgie Confirmed User Join Date: Nov 2008 Posts: 359	My experience with it is this: * CCBill fails to remove about 3-5% of the usernames. Over time it adds up. * I call it a BUG, even if CCBill is correct in saying it's our responsibility to ensure accuracy of the data on our servers. I'm fairly certain it's an issue on their end, not in my server, because I have uptime monitors up the wazoo for my server and it's seldom down. I check the Apache error logs daily and the scripts are running fine. In any case, their system should do more retries to delete the username. Their error.log notes when it can't. * The stuck usernames seem to come in groups. I had a lot right after Christmas and New Years. * For my membership, anyway, maybe 1/5 or 1/4 realize they can still access, and continue to log on. I can check because I use Strongbox which gives you a history of their logins. * Some of my members actually do resubscribe later. I think a lot of people sign up for a month, leave, and come back a few months later to snag the updates. So it's worthwhile to ensure canceled members are removed, as it could mean a re-subscription down the road. * I recorded a simple Word macro that compares the Active Member list that CCBill maintains and my htpasswd file. Takes just a few seconds to catch all the stragglers. You could do the same, or write a little PHP or Perl script or something that does it.