Quote:
Originally Posted by DamianJ
This is an amusing thread.
Epoch and CCBill charge about the same. They have been around 11/12 years. They employ lots of people (dev, customer service, support, etc). They have scrubs that have taken 11 years to work out. They have agents on staff to stop chargebacks. etc etc etc
Then there are lots of other processors that have been around 2 minutes that charge 5% - many of which vanish (sometimes with your cash).
Really, the sensible question should be "what corners are these cheap processors cutting that CCBill and Epoch think are not a good idea to cut"?
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You are wide of the mark on this one Damian.
The question shouldn't be, what corners the cheap processors are cutting, but how the expensive ones are still getting away with charging 1998 rates WITHOUT actually providing a noticeably better service than their budget priced rivals.
Of course people will tell you that the reason for this is that so many processors come along and shaft people and steal their money and new companies can't be trusted etc, it is this fear alone that allows ccbill and epoch to continue as they do providing what is let's face it.... a grossly overpaid processing service in today's market where costs need to be trimmed to remain competitive/alive.
ccbill and epoch can afford to sit there and lord over the market. Nobody can knock them for not dropping their rates, but I question why their service is not better. Yes they pay on time, but so do Zombaio and really that is the least we should expect from a processor.
I have used all three of those processors and I can honestly tell you that even ignoring the processing rate, and ranking purely on ability to process a good card, and detect and decline a bad card, then for me Zombaio are a clear winner.
I hope that more people do the maths and add them as an option, (for customers to choose rather than cascading). Not only will you get more of your money in your pocket from the sale, but you will get most of it quicker, and don't forget the holdback.....you won't have to wait 6 months for that extra little 5% to be paid back to you.
The continued growth and reputation of a viable option is the only thing that will make the big boys even think about cutting their rates. Without the likes of Zombaio the big boys' rates would probably be going up !