So, I go in to transfer a few old domains over to NetSol.
I copy and paste the 6 domains, enter the transfer auth code for each and provide updated billing info and whatnot.
On the next page the domains are listed along with a "horizontal lever" next to each to control the number of renewal years.
So, I move the first domain's lever to 2 years and the rest of the domains get automatically shifted to 2 years.
Fine, somewhat logical.
Then I submit the order without paying close attention to the details on the confirmation page and guess what...
The levers represented ADDITIONAL YEARS on top of the standard 1-year renewal for each transfer.
So, we got dinged for 3 renewals per domain even though I thought I am specifying 2 years.
I can assure you thousands of NetSol customers are making the same mistake.
And guess what, I'm too busy to pick up the phone to deal with it.
