Quote:
Originally posted by MrPanama
Thats like going into Mcdonalds and demanding they serve your Happy meal to your table on a silver platter.
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And they do expect that.
I managed for Taco Bell for 7 years. I had people freak out (almost get physical) over the amount of cheese on a taco...and I was doing this when they were only 59 cents.
My whole theory was fuck it, make them happy. If you only knew how many times I remade and gave out entire complete orders that people claim were fucked up when they got home that ended up being twice what they actually ordered you'd be saying "no fuck them."
But I did it my way, I made my customers happy and that's why my store was #1 in growth for the entire franchise (which consisted of well over 100 stores).
I was considered the fix it guy. They would give me the shittiest stores with the worst reps and I would be sent in there to turn them around.
Took free standing store inside a mall (not a food court store actual rest.) The mall was at 75% capacity and the store was doing only 80% of plan which was considered doing your job. I took over, the mall in the meantime dropped to a bit over 50% capacity (afb shut down) and the store was doing 111% of plan.
My boss came and asked me a favor one day, I had to move to the sticks. I took over a store in a town of only 5,000 people. The store was doing only $12k a week, by the time I left it was doing well over $20K a week.
How did I accomplish all of this....CUSTOMER SERVICE.