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In a true free-market system, competition will always deliver lower prices and better quality. The neoliberal privatizations (like the one you mentioned) of the last +- 50 years failed to create and weren't even designed to create true free-market conditions. A mix of corruption, government subsidies, selling infrastructure built with 'government funds' at non-market prices and a kind of entrepreneurial short-sidedness that wouldn't even be possible in a free-market system, are responsible for the problems you described.
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