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These aren't the facts Webair, that email was answered, contrary to what your lackeys say. I don't know where you got that bs.
Anyways, the solution you offered me was one I asked for before noon. Simple as that, you should have stepped in earlier as you can ask your customer service department how many times we called and were on your live help.
I am sorry it took my post to get your attention.
since you and I agreed to disagree on the phone just minutes ago, while you accused me and my staff of lying, I'll let this die as promised and hope you can provide better service going forward. I know you New Yorkers love to get the last word and I'm not a frequent poster, so go ahead and get the last word in if it makes you feel better.
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