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"the Agent in charge of the case, took this action and then went on Vacation"
that statement doesn't make any sense to me... They would still have a point of contact regardless. Sounds like a b.s response, they most likely know why they were frozen and are either not speaking for legal or other reasons. It's probably the smartest thing to do. Hope it works out for them. Hate to see other affiliates do hard work and not get paid.
Spanx!
Jack
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