Quote:
Originally Posted by riggo
there is nothing worse then calling support for help on something and you know more then the person you are talking to and you have to explain things to them  |
There's also the other side of the coin where the tech does know what he's talking about, but the customer keeps trying to short cut the convo because he thinks he knows better...
(I'll have to admit I've been that customer a couple of times... when you're frustrated because things are broken you just want it fixed...
)