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The initial defensive answer and continuing cluelessness about traffic leaks is, sadly, normal for far too many do-it-yourself program owners. You usually see it when they transition a niche paysite into an affiliate program, but don't stop to consider that all the bizarre links and detours (clipsforsale links, DVDs by mail, link trades on the tour pages, toplist links, toy story white labels, all that stuff) that was fine for their own traffic (well, probably a bad idea actually, but whatever) is death to affiliate conversion.
First they say "traffic leaks?" what's a traffic leak?" and then they start getting huffy and defensive.
Sadly you have to watch even the biggest programs for this. Some months back I started noticing Stockroom toy links on my Kink.com tours. Of course when I wrote in, I learned that it was a temporary oversight and being removed from the tours being shown to affiliate traffic. Kink.com being what it is, that happened very fast once I complained. But you've got to stay alert.
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