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i have worked with Kayako and Cerberus but we developed our own ticketing system as those software packages are mostly closed source and we needed several modifications, but for general usage, check kayako
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ICQ: 267-443-722 / leon [at] adulteuhost [dotcom]
Nominated for an XBIZ Award as "Webhost of the Year" in 2007, 2012, 2013 and 2014 
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