Quote:
Originally Posted by Robbie
Again, that is NOT what I experienced when my bank Visa/Debit card was used in another state to pay somebodies cable bill. I had to go to the bank, fill out the form, sit with a banker while they went over my account and basically spend about an hour at the bank during my working hours. Then it was still a month later before the money showed up back in my account as they were "investigating" it.
That's the point I'm making. If it's a mainstream purchase being disputed, the banks make sure to investigate it. If it's a porn site chargeback...they instantly okay it with extreme prejudice.
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My guess is that banks issue a chargeback so quickly on internet subscriptions because they know the merchant really has no chance to dispute it so there is no point in making the customer fill out paperwork.
My other theory is that historically our industry has been banging cards for so long that the banks just assume that the vast majority of internet subscription customers who call have a legitimate beef and it's cheaper just to issue chargebacks without even bothering to hear the merchant side of the story.
Maybe one day the CEO of BofA will sit down with me and answer all my questions.