Quote:
Originally Posted by Raja
If they went to CCBill, CCBill would issue a credit not a chargeback. The surfer called their bank and charged back. CCBill simply passed the chargeback fee onto you. I am sure that CCBill's support staff are trained to issue a credit when the surfer even mentions a chargeback and I doubt even more that CCBill are issuing credits and calling them chargebacks to make a few extra bucks.
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Yes in an ideal word that SHOULD happen Raja, but it doesn't always.
I have had the exact same experience as Robbie with ccbill in this regard ie a less than 2 hour old "chargeback" which should have been a "VOID" or at worst a "refund".
As always when you query something like this with ccbill you get the standard "We have no control over chargebacks they are instigated by the customer's bank" and then when you explain that it's not actually possible for the process to be effected so quickly you get the same worthless standard reply.