Originally Posted by MetaMan

ya man i realized especially this last couple years the way this world works.

customers have 0 loyalty these days. the second they see better value or perceive that something else is better (by perception alone) they are going to switch overnight.

i am the type of guy to start a restaurant with the shittiest burgers in the city and pay 20 people to stand in line all day so when people come in they can brag to them how it is "always busy" and the "greatest burgers in town".

people are greedy little vultures. if you arent the dog willing to eat, another dog is going to eat you.

customer support is all perceived also. if you convince people your product offers value (even though it may be the shittiest on the planet) they will be less likely to complain about it. infact to much customer support can be a bad thing. than they start to rely on you instead of figuring it out for themselves.

"press 9" "sorry you pressed 8" "press 9"....

the customer support thing depends on the product though. as long as people perceive they are being helped most people are to stupid to know any different. hell these days people are just happy if someone picks up the phone.