Quote:
Originally Posted by mynameisjim
Need an install done and the ticket system seems a bit flawed. The techs just keep telling me to keep the ticket updated (bumped) and eventually "someone" will take it. It's been like a month.
I just need it installed.
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It hasn't been a month. Techs do not keep telling you to bump the ticket.
You vanished in the middle of the conversation and Bianca informed you to reply to the ticket when you return in order for the ticket to be replied to again.
If you communicate in a timely fashion with our staff and provide them the information they ask for the install process goes very quickly and smoothly.