Quote:
Originally posted by Chris Mallick
EPOCH is squeaky clean, as are most IPSP?s. What do you think MC will say? ?They are billing for porn so we have the right to screw them.?
As for rebills, no one forces anyone to do anything. We take tens of thousands of calls a week and more emails from cardholders canceling. Consumers know. This is not a new concept. It is a hell of a lot cleaner and better than subscription news delivery services, like the LA Times for example. I have cancelled my subscription about 10 times over the last year. They keep delivering the paper and sending bills. They call me at 11 PM asking if I want to subscribe. They can?t cancel, stop telemarketing or rebilling ? so I?m screwed. And guess what? If I don?t pay that bill every month, they turn me over to a credit agency and my credit is ruined. Our industry is a 1000-times better than any magazine, newspaper or other ?deliverable? merchant of that ilk.
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Ah ... the LA Times example. Heard that before. I never had a problem cancelling the LA Times, BTW.
You're selling monthly memberships, yet you automatically bill people for more than that. Even if the LA Times is also doing that --- doesn't make it right.
Sure ... you've got call centers and customer support. But why should the legitimate customer have to even bother with that? Or even bother with an email or cancellation form? It's still wrong ... no matter how you slice it.
It's their money. If they want to rebill let them choose that. Don't bullshit the customer with automatic rebills for their supposed "convenience." It's a crock ... and we all know it.
What bothers me about the adult industry is that --- across the board --- the entire system is anti-consumer. No one wants to take responsibility for it. And, as this thread demonstrates, the attitude of most webmasters is "It's not our fault. It's the customer's fault."
Well ... the old saying in business is that "The Customer is Always Right." This industry ignored that timeless tradition and now it's going to have to pay for it.