Quote:
Originally posted by nevermind
Look ... I support Epoch in this ...
But for crying out loud! Can't this industry take responsibility for any of this?
It's the fucking REBILLS people!
Yes, Mastercard is scum. Yes, many surfers are scum too ...
But you inevitably piss off even the best customers with rebills!
I've used every adult processor ... and cancelling is always a pain in the ass!
Why should that burden be put upon the customer. It's wrong!
Sure ... a few sites offer non-recurring ... very few ... but you still have to buy three months of membership for most of them ...
It's a fucking scam ...
And then webmasters bitch and scream when customers get pissed off and chargeback or demand refunds because they forgot to cancel ...
Something the customer shouldn't have to worry about in the first place!
Like Duh ... What did you expect? This was bound to happen sooner or later.
This industry only has itself to blame ... just as much as anything else.
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I think this is all a bunch of crap... I've joined my share of sites in the last 5 years I worked in this biz.... and I had forgotten a bunch of them that kept rebilling... Then, one day, I find out on my credit card...
on pretty much all big billing companies, all I had to do was enter my email, and my credit card... then all my transactions would pop up... if not, all I had to do was check the email I got in the first place...
if that doesn't work for some reason, the surfer can go and call them;... 24/4 support...
now tell me another business that has that type of support and offer recuring? yeah, the biggest ISP out there... "join for free 1080 hours to AOL!" and then they slap you with 40$ a month... and not only that, when you call to cancel, they ALWAYS try to give you some more time free...
it's not the model that's wrong, it's how people use it... if you don't believe in recuring, what stops you from not using it? every CC processors I know offer non recuring, and recuring... it all is a matter of what you tell them to setup for you.
OH... PAYCOM, Way To Go... it's about time someone steps up!