Quote:
Originally posted by magnatique
I think this is all a bunch of crap... I've joined my share of sites in the last 5 years I worked in this biz.... and I had forgotten a bunch of them that kept rebilling... Then, one day, I find out on my credit card...
on pretty much all big billing companies, all I had to do was enter my email, and my credit card... then all my transactions would pop up... if not, all I had to do was check the email I got in the first place...
if that doesn't work for some reason, the surfer can go and call them;... 24/4 support...
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This doesn't thwart my argument. So you forgot your rebills --- which is exactly what rebills are designed to do --- and, like most customers who forget, wanted your money back. The processor presumably refunded your money or you would have charged back.
Just because the processors have been aggressively giving refunds to keep their chargeback ratios low --- doesn't mean there still isn't a fundamental problem with rebills. One way or the other, the customer is going get their money back --- whether it's a refund or a chargeback which, in this case, is pretty much the same thing.
What Mastercard is obviously saying is that refunds have become as much of a problem as chargebacks --- and they can no longer be used to lower chargeback ratios since they essentially stem from the same problem --- rebills.