Quote:
Originally posted by nevermind
This doesn't thwart my argument. So you forgot your rebills --- which is exactly what rebills are designed to do --- and, like most customers who forget, wanted your money back. The processor presumably refunded your money or you would have charged back.
Just because the processors have been aggressively giving refunds to keep their chargeback ratios low --- doesn't mean there still isn't a fundamental problem with rebills. One way or the other, the customer is going get their money back --- whether it's a refund or a chargeback which, in this case, is pretty much the same thing.
What Mastercard is obviously saying is that refunds have become as much of a problem as chargebacks --- and they can no longer be used to lower chargeback ratios since they essentially stem from the same problem --- rebills.
|
you didn't get my point either
the argumnent is not that I forgot and asked for a refund... I'm forgetful, I forget my mom's name.... what I'm saying is that porn sites signups are the easiest to cancel of all things I need to cancel... be it cable, ISP, or anything else...
if you're going to fight rebills, then you are going to have to shut down the model of billions of dollar business..
Shut Down MSN.com
Shut Down AOL.com
Shut Down Time Warner... Yes, they rebill you everymonth for access to Television (isn't that the same model as a paysite? get access for a monthly fee, until canceled, to view movies/publicity?)
we processed tons and tons of transactions on our sites... Way less than say CE.... but still gives a good pool to judge from the feedbacks I get..
Not ONCE did I get a user say : What's this on my bill! why did I get charged... NO. Not ONCE did I get someone complain about the charges on the cross sales... But Often I get people asking me where to cancel, I show them how, and question resolved. Often I get people asking what their passwords are... or what was that url again for the bonus sites I signed up to...
People ask for credits for not being able to access the site like they thought, or not getting what they wanted exactly... should that be considered negative? NO WAY... every day you go at walmart, buy something, and bring it back because it's not what you wanted exactly in the first place... ALL stores have a customer service departement giving refunds or exchange... is that negative? not at all!