Quote:
Originally posted by magnatique
People ask for credits for not being able to access the site like they thought, or not getting what they wanted exactly... should that be considered negative? NO WAY... every day you go at walmart, buy something, and bring it back because it's not what you wanted exactly in the first place... ALL stores have a customer service departement giving refunds or exchange... is that negative? not at all!
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Very true.
If you look at it that way, issuing credits/refunds is a part of doing good business. I would think any industry would have credits/refunds outweighing their CB ratio.
I read the lawsuit text... MC will probably lose this one. Hopefully that will be a good thing for us.