Originally Posted by Barefootsies

Wrong.

I can't think of what needs to be done off the top of my head, but I know when I have sold existing membership sites and they go to the new host, with SOME processors, you have to do something with either htaccess or with cgi bin depending on their script. Typically something to do with permissions.

All the same, it is a simple fix. You give them your FTP and they go in and fix it.