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I had this happen to me at in Plattsburgh NY with an independent bank at a machine in a shopping mall. Very long story short I filled out the forms, epass had to do a charge back (I believe) with the bank that didn't dispense the $400 and then they credited my account the $400. The whole process took about 4-8 weeks if I remember correctly.
If you follow the procedures you'll get your money not to worry. It takes a while and you might get frustrated but it's the fault of the bank not epass, they now have to work to get you your money so be patient.
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