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People that make the assumption that no serious buyers ever offer through a gmail or hotmail are kidding themselves. Sometimes buyers want to remain anonymous...what do I care if they do if they end up buying? I've sold a lot to such buyers and to buyers who didn't start with an offer...both of those things don't mean they're not serious. Sure, a lot of timewasters do those things too but no reason to never respond to them.
From the other perspective, sometimes domain owners don't want to sell the domain, simple as that. I had one that I recently decided to sell that I was intending to develop and thus was more or less indicating to people it was not for sale for a reasonable price. I would still at least RESPOND to them as I don't feel it's good business practice to simply ignore people, but I let them know that they'd have to offer something beyond what they were probably expecting to in order to get the domain.
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