Quote:
Originally Posted by MisterPeabody
Thank you for some serious advice!
To quickly respond: This isn't a "knee-jerk reaction" on my part. I've been exploring and investigating this situation since january of 2010. I would ONLY come onto a public board as a last resort. When I call CCBill Support all they can do is a run a test transaction. They don't (or can't) see what's happening internally, on the back end, where algorithms and scripts rule the day. plus, my CCBill rep hasn't responded to my last 4 emails for over a month now. So what to do? Take it like a little bitch? heh
But your advice about running NATS and 'testing' billers may be exactly the next step. Thanks again.  |
I have checked and we are unaware of any problems on our end that would be causing your issue with sales. I can guarantee that we are not modifying your settings or making any changes that would cause you to not receive sales, that really would not make sense for us to do. I can however symphathize with your concerns and we would like to help you the best that we can.
We spoke about your account last week and I sent you an email yesterday but perhaps not to the correct address. Please shoot me an email so we can pick up where we left off.