Quote:
Originally Posted by MisterPeabody
Thank you for some serious advice!
To quickly respond: This isn't a "knee-jerk reaction" on my part. I've been exploring and investigating this situation since january of 2010. I would ONLY come onto a public board as a last resort. When I call CCBill Support all they can do is a run a test transaction. They don't (or can't) see what's happening internally, on the back end, where algorithms and scripts rule the day. plus, my CCBill rep hasn't responded to my last 4 emails for over a month now. So what to do? Take it like a little bitch? heh
But your advice about running NATS and 'testing' billers may be exactly the next step. Thanks again.  |
My pleasure. Have you also called your sales rep at CCBill? It's in their best interest to make sure you're happy of course so maybe call them and explain the problem - I'm pretty sure they will help you out, and can do more than a tech support person could I think too.
Cheers!