Quote:
Originally Posted by BV
Customers that want to join your site and can't will contact YOU. (the site owner)
Not all, but some will. I know for a fact because I get them every so often.
Most are either "i don't have a credit card" or "i don't want to use my credit card" or something of that nature. Hell some even email asking what the charges will show up as on their statement.
So the fact that they wont email you is NOT TRUE.
If the problem is as prevalent as some of you suggest, for as long of time period that has been suggested, there would be a plethora of these emails surfaced by now.
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I think my explanation of people's buying patterns and reactions to declines is more accurate. yes, I do get emails from people asking if they can Join by PayPal, etc. But if a guy tried to Join MILF Mia, say, he wouldn't be able to email the site. Her personal addy is in the Member's Area. It's one of the perks/enticements for Joining.
So a surfer MAY, once denied, go back to MILF Mia, find no email link, then go to Mister Peabody World and find the contact email - to ME, not Mia - and write me. But that's a REAL fucking motivated buyer, now isn't it? The overwhelming majority are going to assume the denial was because of THEM, not the site, or contact the biller. IMHO, of course.
But to say "If this were the case there'd be thousands of emails" is just plain wrong, sorry. CCBill and other billers are smart at this "game" and are not going to do anything that would send up "red flags". Only the interested and canny observer can detect these patterns, if at all. So again, someone gets declined, tries again a few days later, get approved. Where's the complaint email? There is none. It's in this way, I suspect, that billers "hide" such things as scrubs, declines, throughputs, etc etc. In fact, I would say the billers COUNT ON the kind of reaction/explanation BV provides, as further cover for these type of (understanble) "adjustments".
The problem, as has been stated over and over, is that we, the business owners, are left with this guessing game/Sherlock Holmes nonsense.
Quote:
Originally Posted by BV
Mr. Peabody,
Here is a little tip if you want to make better sense of your stats.
I assume that you pay close attention to your join form loads.
I'll also assume that you have an unusually high amount of join form loads to actual joins.
This is because your prices are not disclosed and your surfers have to load your join form in order to see the price.
My advice to you is to disclose your price beforehand and then analyze your stats again after a few weeks.
This will give you a little bit better of an idea on what's going on because then only people that are truly interested in joining will be loading the join page.
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I already A/B tested showing the price vs. NOT showing the price, and have taken into consideration the fact that form hits will be higher when price is not disclosed. For me, for my sites, not displaying the price showed 80% more Joins this way. The philosophy, as you well know, is to get the guy to the join form at all costs.