Quote:
Originally Posted by Varius
If you are not getting denials, that would signal you are not getting attempts. How could that be CCBill's fault?
Unless there was a bug in the join page (happens sometimes if you setup a new custom one that wasn't properly tested) - that's all on you.
I agree with others, your sample size here was incredibly small, but the thing you need to be checking from the sounds of it, are your form hits and form submission %s.
CCBill cannot try to charge a card that hasn't been submitted...
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What I'm saying is, CCBill may have their own internal calculations as to why they don't submit a Join form to a BANK. If this is the case then the sale does not cascade. IF it goes to the BANK, then gets rejected, THEN it cascades. So CCBill (or any biller) can block Join attempts BEFORE they ever get to the BANK. It does not mean CCBill is trying to CHARGE a card before it goes to a BANK - perhaps, because of fraud detection, or past abuses, or IP issues, or whatever, CCBill blocks them.
Believe me, the custom Join forms have been tested repeatedly.
Form submission percentages, however, and load times, CAN make a big differance and we're looking into those issues more closely. But overall, I would say the odd patterns I see are not related to form load times.
As for sample size: This thread is a result of SIX MONTHS, 500,000+ uniques, and hundreds of thousands in revenue. I didn't go off half-cocked after a week or two, or even after ten thousand visitors. LOL I have rock-solid data that can stand up to any scrutiny. Numbers don't lie.