Quote:
Originally Posted by MisterPeabody
What I'm saying is, CCBill may have their own internal calculations as to why they don't submit a Join form to a BANK. If this is the case then the sale does not cascade. IF it goes to the BANK, then gets rejected, THEN it cascades. So CCBill (or any biller) can block Join attempts BEFORE they ever get to the BANK. It does not mean CCBill is trying to CHARGE a card before it goes to a BANK - perhaps, because of fraud detection, or past abuses, or IP issues, or whatever, CCBill blocks them.
Believe me, the custom Join forms have been tested repeatedly.
Form submission percentages, however, and load times, CAN make a big differance and we're looking into those issues more closely. But overall, I would say the odd patterns I see are not related to form load times.
As for sample size: This thread is a result of SIX MONTHS, 500,000+ uniques, and hundreds of thousands in revenue. I didn't go off half-cocked after a week or two, or even after ten thousand visitors. LOL I have rock-solid data that can stand up to any scrutiny. Numbers don't lie.
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Ah, thanks for explaining it further. From your original comment I took it you were getting no denials, not just denials from the bank. That's why I figured you were getting no attempts.
CCBill does have a HUGE negative database, there is no question; but that's also a major reason why they are still in business, compared to the massive number of companies who have come and gone.
What I would do in your case is analyze your form hits / form submissions with both processors and if the approval rate is that far off, on similar behaviour (hits/submissions), present that to CCBill and try to work out what adjustments can be made to your fraud profile.