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I think good support is hard to come by in general. It is very frustrating and I don't understand it myself. Luckily I haven't run across it too much in this industry. I respond to e-mails and ICQ almost instantly and I would hope that other companies do the same. Affiliates always seem to be pleased with how fast we answer them. I know a lot of other big sponsor programs that have great support too. I do see a lot of laziness though and that is what bothers me the most. Especially from the smaller affiliates who expect $$$ without any extra effort. Affiliates can be far worse than the sponsor programs they promote.
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