Quote:
Originally Posted by **********
I know... I wasn't sure about the idea at first but we have our toll free number up everywhere. Customers really like to talk to a human and know that their concerns are being answered. Plus its a great chance to make another sale if you can show them any other sites you have.
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You're 100% right, of course, but you don't need me to say that. LOL It's a great idea. I'm a huge believer in customer service. People are so surprised when you answer an email in ten minutes.