Quote:
Originally Posted by AK
do not under estimate the power of courtesy calls to these customers, many appreciate that we call because sometimes they aren't even aware of it, for that we help ourselves in lowering CBs ratio from these people.
we also call to customers who were smart enough to do friendly chargebacks, and many time we won as they caved because we did have proof that they used our service.
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I think its smart to do some verification to head off major fraud. I was just being sarcastic because I would think the person making those calls would need to use some good judgement in certain situations so as not to piss off a legit customer who may end up being a big spender.
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