Probably want to read this, he is a retard.
https://gfy.com/showthread.php?t=981102
My friend is a mainstream guy who has no preconceived notions of baddog, but the guy treated him like a he's a douchebag from the first email exchange. Fact is he is a valuable hosting account, a guy with hundreds of SEO sites. Baddog would rather play antagonist with him over his stupid support ticket system.