Quote:
Originally Posted by rollinthunder
Thats all the guy wanted and signed up and paid for that, only to be fed some BS free report and told that for him to actually do anything its $500/hr. Sounds like a bait and switch to me. Might work on a newbie.
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Again. You do not know what you are talking about.
1. Your friend asked: "Would you like me to call someone in particular, or just lay out all my site details via email?"
I told him email
2. Tanya told him: I will be going over your sites this evening, do you have any specific questions?
He responded with: How many domains can I add to my account at this rate?
3. Tanya told him his account comes with unlimited domains, and gave him the report to hold him over until he asked his actual question.
4. He then said he wanted to do the consultation over the phone at which point he was told: I am sorry, but we do not offer telephone support on our FREE SEO consultations. Anything that can be handled in a 5-10 minute telephone conversation can easily be handled via email and it provides a written record for you (and us) of any recommendations given.
5. He insisted he paid for an SEO consult.
6. I explained that, he paid for hosting which comes with one FREE hour SEO consultation. Our paid SEO consultations are $500/hour.
7. He said I can either do the phone consultation with him or refund his money. I refunded it.
We never implied that he had received his consultation. I only told him that the free consults were done via email. As Tanya explained in the other thread, she has hearing problems and email leads to a lot less confusion.