Quote:
Originally Posted by rowan
wouldn't it make more sense to just let the customers to do this?
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That is called unmanaged hosting. If you want to do it all yourself, then get an unmanaged box.
The price difference is not that big a difference typically, depending on the host, but some people do not want the hassle of doing it themselves. Even though some requests you can handled yourself in 1-15 minutes.
Some clients prefer or want to simply fire off a ticket, and be done with it.