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I was VERY surprised to read the thread title... I've been with HH for a few years now and they've ALWAYS impressed me with the level of service, night or day.
When shit has hit the fan, they've responded and helped out, any time of day...
I am a dedicated customer though, so dunno if that does make a difference.
I have to say, threads like this do concern me though and I'd love them to come and respond.
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