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Things certainly can get blown out of proportion quickly. First of all, Foorhoom your "account" was never suspended. One domain under your account was suspended as it was under some kind of attack and it was effecting the server it was hosted on to the point of effecting other customers. I will admit that it appears the ball was dropped on our end, and the tech didn't alert you to the problem. After speaking with him, he has stated he "forgot". I won't accept this as an excuse, and the will be dealt with accordingly. If you feel you must move your account to a different host that is your choice, I would hope you would reconsider. I would certainly like to offer you a month free to make up for your inconvenience.
You are correct, we do not offer off hours "phone" support. Never have, and it hasn't been an issue. We did receive your page, and your support ticket, and your issue was investigated immediately.
We do offer 24/7support via email ticketing system, and always have.
I'm not going to sit and justify our pricing, but we do try to offer something for everyone, and no one hosting an adult site with any kind of traffic would be on our lowest end plan. However there are thousands of people that host personal sites that this plan works just fine for. So just because we offer a low end $4.00 per month plan, doesn't change the quality of our service.
We haven't been around for over 9 years because we don't take care of our customers, and offer the highest end service and support in the industry.
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Multi Homed Network - Amazing Service
Contact me [email protected]
ICQ 31353073
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